1. We will ensure all the items are in good condition before sending for shipment.
2. We guarantee all the Avent/MAM/Tommee Tipppee products sold are original.
3. The box might not in the perfect condition after long distance shipment, customer who has concern about the product packaging please do not buy from us. We will pack the product in the best way we can to protect the product.
4. We do not responsible for any lost/damage during the shipment handled by post.
5. For all the bottles, There is STRICTLY NO REFUND or EXCHANGE for open box and used bottles. Please consider this before you buy.
6. We practice recycle packing for all our goods, so you might think the packing of our shipment looks ugly, but this is what we think we should do for our environment, all the boxes we used are recyled from our warehouse. Some of the box might have a little dust, but we wnsure that we will try to protect your item as good as possible. :)
7. Goods sold are non refundable and returnable except manufacturing defect. We will bear the postage for sending the new good to you only.
8. Please note that we will not responsible for any delay caused by courier side, the delivery process are out of our control, the delay might caused by lack of driver or tight shipment at the courier company. All the courier we choose are all promised to be next day delivery but this all depends on their working schedule, we truly hope that customer will not blame us for that. For any delay shipment, we will try our best to follow up on the shipment closely but PLEASE don't blame us for the delay. We will always try our best to send out the shipment on the same day of the payment or latest the next day.
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